Return & Refund Policy
At vibecurve, we strive to ensure our customers are satisfied with their purchases. The quality of products will be strictly inspected and in accordance with international production standard. Therefore, you are advised to look over product pages for more details and accurately select size, colour and style. However, we understand that sometimes you might need to return or request a refund for a product. Please review our refund and return policy below to be aware of the conditions and procedures.
Returns
You can return your item(s) within 30 days of the date you received the package. To be eligible for a return, the following requirements must be met:
The item(s) must be in their original, unused condition, with all original packaging and labels intact.
A receipt or proof of purchase must be included with the return.
If the item(s) is damaged or defective, please provide a detailed description of the issue and, if possible, include photos as proof.
Please note that some products may not be eligible for return.
Any panties or handmade items possessing customized features.
All clearance items or items purchased with a gift card or store credit.
The product with stain, perfume smell or deforming and in their damaged packaging.
Refunds
You can apply for a refund within 30 days of the date you received the package. To be eligible for a refund, the following requirements must be met:
If there are distinct quality problems with our products, for example, loose or split seam and undone hem, cut or loose elastic band, loose or worn fastenings and so on, vibecurve will feel sorry for this and make an active effort to tackle it. We are going to give you a full refund and you don’t need to send the item back.
If the return is done based on personal reasons, our company will introduce two useful solutions for this situation.
We are going to give you one hundred percent of your fees back, if you can pay the return shipping cost.
We will give you a partial refund (20%-50% of the payment), and you can keep the item by yourself.
Defective products placed during clearance sales or promotional discounts are eligible for a refund.
Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund request. If your return is approved, we will process the refund, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your card issuer's policies. If your account have changed during the time, you are suggested to inform us as early as possible.
Compensation time-frame:
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
Paypal account refunds: 5-7 business days
Credit card refunds: 5-7 business days
Please note that shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from the refunded amount.
Exchanges
We only replace items free-even if they are defective or damaged.
Within 60 minutes after paying, if you need to exchange a product for personal reasons, please contact at service@vibecurve.com immediately, and place a new order to make sure that you receive it soon.
Within 7 business days of receiving the product, if you want to change your item for personal reasons, please contact us at service@vibecurve.com, we shall offer a best scheme for you.
Return Shipping
To return your product
Please mail it to: service@vibecurve.com with your order number and reason for return/exchange, and attach relevant materials.
We will tell you the address of the nearest warehouse and initiate the return and exchange process.
You will be responsible for paying the shipping costs associated with returning your item(s).
Shipping fees:
All and any shipping fees are non-refundable.
Return shipping fee is paid by customer.
Additional Note：
For any product valued over $10, you should consider using a traceable shipping service or purchasing shipping
We encourage customers to carefully read our returns and refund policy and to make sure all the items are eligible forreturn.
The Terms & Conditions of our Returns & Refund Policy prevail in the case of miscommunication or otherwise.
Parcel not received
If it happens that your parcel is marked delivered but it was not received, customer is supposed to contact us with proofs of not signing for a package, including tracking number, the post office’s icon & symbols, and the relevant response letters. Then we will check where the item went.
Contact Us
If you have any questions regarding our refund and return policy, please contact our customer support team at service@vibecurve.com. One of our customer support specialists will help within 1 business day. And our customer support hours are Mon-Fri 9am-5pm EST. We will be happy to assist you.
Vibecurve holds the final explanation right of this general condition.
